FAQ

How Does Fundraising Work?

The program is very similar to selling Avon. You take orders from your customers, and they pay you up front the retail price for the items, which is the price listed in the catalog. Once you have taken your orders, you take those orders and transfer them to the yellow fundraising order form and total that sheet up. When you have at least $200 of orders on the yellow order form, you are ready to place your order with us.

How Do I Start A Fundraiser?
To get started in our Fundraising Program you will first need to request a catalog for each member participating in your group or organization. Catalogs are $0.30 each. Once you receive the catalogs, distribute them to your participating members to begin taking orders right away. Give your participating members a due date of when you will need to have all orders and money collected, to be returned to you (or the fundraising coordinator for your group or organization). You can order additional catalogs by calling us directly at 800-684-1555.

Can Individuals Do A Fundraiser?
Yes! You do not have to belong to a group, organization, or association to use our fundraising program. We have many individuals who use our fundraising program to earn extra money for themselves. It’s like starting your own small business! Note: You must meet all the fundraising guidelines in order to participate.

Why Does the Website Show Retail Pricing?
When you create a new user account on the website, it automatically defaults to the retail prices. You must call us at 1.800.684.1555 and ask to be converted to fundraising pricing. After you call you can save your cart, log out, log back in, retrieve your cart and the system will reflect fundraising prices (and will adjust prices for all products in your cart).

How Do I Make A Profit?
Your profit is 40% of the retail price for any item. For example, you sell a box of cards to your customer for $10, but you would buy that same box of cards from us for $6, and you would keep the remaining $4 as your profit. You can find the profit margin for each product on the letter that came with your catalog.

How Does the Fundraising Minimum Work?
To be able the receive the discount fundraiser prices, your first order from each catalog we issue must be at least $200, at the discount price. This means that when you add your customers’ orders up at the retail price, you should have at least $340 worth of orders to meet the discount minimum.

Can I Charge My Customers Shipping?
You may charge your customers shipping, if you choose.

Can I Purchase Retail For Myself?
Yes! Our website is setup to take retail orders for those of you who wish to purchase products for yourselves, without participating in our fundraising program. There are no minimums when purchasing retail products.

Do I Charge My Customers Tax?
No. You must be licensed by your city, county, or state to charge tax.

How Much is Tax?
Only California residents are required to pay sales tax, at a rate of 8.75%. For all other states we only require shipping and handling. Customers are responsible to comply with the sales taxes laws depending on their resident or business jurisdiction.

How Long Does it Take to Proccess My Order?
Orders placed online that are received by 12 p.m. Pacific Standard Time will go out the next day. Mailed-in or faxed orders are generally processed and shipped within 48 business hours. However, during our peak season (October – December), orders can take up to 72 business hours to process BEFORE they are shipped.

What Shipping Options Do You Offer?
All orders are generally shipped United Parcel Service (UPS). However, for small retail orders, we may ship through the Unites States Postal Service. At our discreation, we DO NOT ship to P.O. Boxes, but we will ship to APO for military customers.

Shipping Method:
Our updated shipping rates become active on September 1, 2016. For your convenience, see shipping rates in here.

I Don't Feel Comfortable Faxing My Credit Card Number
If you do not want to fax your credit card number to us, you may write in the credit card box Call for credit card number and we will contact you for your credit card number. Please make sure that you also include a valid daytime phone number where we can reach you.

What Forms of Payment Do You Accept?
We accept Visa, MasterCard, and American Express, as well as cashier’s checks and money orders. Schools are allowed to use a school check and churches are allowed to use a church check. We do not accept personal checks in any circumstances.

What Do I Do If Items Are Missing From My Order?
If there were items missing from your order, you must report those within 5 business days of receiving your order, and we will take all measures to correct the problem. Any missing items reported after 5 days will not be honored. Please check your entire order before filling a missing item claim, because only 1 missing items claim will be accepted per sales order (SO). No Exceptions.

Why Does My Order Have Substituted Items?
Our policy for orders is that when we sell out of an item, we reserve the right to substitute a like item for that item. For instance, if we run out of a boxed holiday assortment, we would replace it with another boxed holiday assortment. If you do not want us to substitute items, please indicate that on your order form, by writing “No Substitutions“. We will honor your request.

Fundraising vs Wholesale?
Fundraisers receive 40% in profit from their sales, whereas wholesales get 50%. However, fundraisers are not required to buy in bulk, like wholesalers are. For example, wholesalers must buy by the case lot for most products, but fundraisers can pick a few of each product type if they wish because they only are required to meet a dollar minimum.

Can I Ship To A Different Address?
Yes. Please indicate the address you wish the items to go to on the order form. If you are placing multiple orders for multiple customers and shipping addresses, keep in mind that you must still meet the $200 order minimum on your first order, even if this requires you to combine several orders for different customers and ship them to one address.

Can't find a product that was in the catalog? Please check our sold out item page.
Sometimes we can't refill our inventory fast enough to keep up with the popular demands. For fundraising customers only, our policy for orders is that when we sell out of an item, we reserve the right to substitute a like item for that item. Some very specific products such as Obama magnets do not have equivelent for substitutions. Again, if you do not want us to substitute items, please indicate that on your order form, by writing “No Substitutions“. We will honor your request. We do not substitute items for retail customers.

Link: http://www.black-gifts.com/sold-out-items