Can I order products for myself without participating in the Fundraising Program?
Yes! Our website is set up to take retail orders for those of you who wish to purchase products for yourselves, without participating in our fundraising program. There are no minimums when purchasing products at the retail price.
How long does it take to process my order?
Our offices are open Monday through Friday from 9:00 AM to 5:00 PM (Pacific Standard Time). Orders placed online that are received by 12:00 PM (PST) will ship that same day. Phone orders, emailed orders, faxed orders and orders received by mail are generally processed and shipped within 48 business hours of their receipt. However, during our peak season (October – December), ALL ORDERS can take up to 72 business hours to process BEFORE they are shipped.
What forms of payment are accepted?
We accept Visa, MasterCard, Discover and American Express, as well as certified cashier’s checks and money orders. Schools are allowed to use school checks and churches may use church checks. We do not accept personal checks under any circumstances.
What do I do if there are items damaged or missing from my order?
If there are any issues with your order, you must report the problem to us within 5 business days of receiving it, and we will take all measures to make it right. Any missing or damaged items reported after 5 days will not be honored. Please check your entire order before filing a missing or damaged item claim, because only 1 claim will be accepted per sales order. No Exceptions.
What is your return policy?
Returns on all orders are accepted for refund when received within 45 days of product delivery date. Returns received after 45 days from the original delivery date are subject to a 30% restocking fee. Items received as incomplete or after 90 days from ship date will not be accepted. We do not accept returns on dated material after January 15th of the current calendar year. Returned items must be in its original packaging, clean and in brand new condition. Unauthorized returns may be sent back at the customer's expense.
*We do not refund shipping charges.
Can I ship my order to an address different from my own?
Yes. Please indicate the desired delivery address on the order form or at checkout when placing your order online. If you are placing multiple orders for several individuals at different shipping addresses, keep in mind that you must still meet the $200 order minimum on your first order if you are participating in our Fundraising Program, even if this requires you to combine several orders for different customers and ship them to one address. Only one shipping address per order. Shipping charges will be applied to each order.
What does it mean that an item is 'On Backorder?'
An item that is temporarily out of stock, but is anticipated to return to inventory is considered to be 'On Backorder'. If you choose to leave the item(s) on your order, your credit/debit card will be authorized for the full order total, but settle for the item(s) shipping right away. You will be charged separately for the Backordered item(s) when inventory is available; we do not charge you for item(s) until the ship date. Since shipping is calculated on the initial order, you will not incur additional charges for the shipment of the Backordered products unless you wish to upgrade the shipping method or add to the order. It is recommended to leave enough funds on the initial credit/debit card to cover the cost of the Backordered product. We typically process the payment automatically when shipping the remaining order without advanced notice, unless otherwise directed by you specifically. We reserve the right to ship your order complete.
I saw an item in the catalog. Why can't I find it online?
If an item is not appearing on the website, it has been discontinued or is temporarily sold out. Sometimes we can't refill our inventory fast enough to keep up with popular demand, so during our peak season (October-December) you can check out the sold out items page for updates on that season's products.
Do you offer a rewards program?
Yes! All orders $50 or more earn rewards points that can be applied to future orders. Rewards can only be earned or used with online orders. You must be logged into your account to earn or use rewards points. For more information visit our rewards page.